Get answers to your Questions

We' ve tried to put answer to the most common inquires here. Hope it save your time !

FAQs

What is the requirement of photos to upload?

Photos are the major attraction points your property. You must upload at least 5 photos of your hotels to get your property verified. You can upload the photos from 32 kb to 2 mb. Simple photos with good visibility will be approved from our side. You can upload photos of your property building, rooms, front- desk, etc.

How can I control the bookings?

You can control your bookings and price and manage it in your own. After you have completed the property listing, our team will review and verify your hotel through various medium. Once it has been verified, we will send you the property admin login details and you can login the Property admin and control your data and availability anytime.

When will my property go online?

After you have completed the property listing, our team will review and verify your hotel through various medium. Once it has been verified, we will send you the property admin login details and your property will go live.

How can I change the details of my property after listing it?

After you have listed your property and it has been verified by our team, you will be provided with property admin login details. You can login the Property admin and control your data and availability anytime.

How can I continue to list my property?

If you have already started to list your property, but due to some reason could not complete it, you can continue to register the property. The following steps will help you to continue your registration:

  1. Go to 'List Your Property'.
  2. Below 'Get Started', you can see 'Continue Your Registration'. Click 'Continue Your Registration'
  3. Provide the email address that you have used to list the property.
  4. Click 'get Registration Link' button.
  5. You will get an email with the link to continue the listing.

How will I get support in b2b?

Amejman provides support to B2b agents by issuing tickets. The procedure of getting support is given below:

  • Go to the B2b dashboard.
  • Click on support.
  • Provide the subject and your problem on the text box.
  • Your problem will be addressed and solved afterwards.

 

The ticket you have issued will be displayed below on the display bar. The ticket will have three status: open, processing and closed.

The open status refers to the fact that ticket has been issued and will be viewed for the support soon.

The processing status refers to the fact that the ticket is viewed and action to provide support to the problem is being proceeded.

The closed status refers to the fact that the problem has been addressed and solved.

 

How can I view my account statement in b2b?

To view the statement of expenditure the following step should be performed.

  • Go to the B2b dashboard.
  • Click on statement.
  • You can view the statement date wise.

B2b dashboard-statement

How to view the latest property I have visited in b2b?

Amejman has the feature to review the latest property visited in Amejman's site (i.e. www.amejman.com). This feature helps to get back to the latest five property you have visited previously and you can also book the property through it.

Dashboard-view latest

On the user Dashboard, click on latest views tab to view the latest property visited.

How to change the password in b2b?

The following is the procedure to change the password.

  • Go to the B2b dashboard.
  • Click on change password tab.
  • Provide your old password and setup new password.
  • Click on change password. Your password will be changed successfully.

How can I update my profile in b2b?

B2b user could upload their profile and documents through the dashboard.

The following is the procedure to upload the profile of B2b agent.

  • Go to the B2b dashboard.
  • Click on update profile tab.
  • Provide the information required in the form
  • Upload your passport sized photo and identity card.
  • Click on save and update.
  • New form will appear to upload the company's information.
  • Provide the required information and Company's document.
  • Click on save and update.

How to change the booking I have made in b2b?

The procedure to change the booking in B2b module is given below:

  • Go to the B2b dashboard.
  • Click on booking history tab.
  • The details of the booking you had made will appear.
  • Click on the 'More detail' button to view the reference id and booking information in more detail.
  • Click on 'Change Booking' button.
  • Then you can successfully change the booking you have made.

How to view my booking history in b2b?

B2b agents are facilitated to view the history of the bookings they have made.

 

The procedure to view the booking history in B2b module is given below:

  • Go to the B2b dashboard.
  • Click on booking history tab.
  • The details of the booking you had made will appear.
  • Click on the 'More detail' button to view the reference id and booking information in more detail.

How to view the Offline Deposit history in b2b?

You can view the offline deposit history easily. In the B2b Dashboard, click the balance tab and then click on offline deposit. The history of balance loaded will appear.

How to load offline balance in b2b?

You can load the balance to the b2b account offline through bank deposit or remittance as well. After actual deposit in the bank or through remittance, the procedure to load commission to main balance in B2b module offline is given below:

  • Go to the B2b dashboard.
  • Click on bank deposit slip or remittance, which ever method you have used to pay the amount
  • Provide the field details.
  • Upload the deposit slip or remittance slip.
  • Click on submit.
  • Your balance will be loaded as soon as the authentication of payment is done.

How to load commission to main balance in b2b?

The procedure to load commission to main balance in B2b module is given below:

  • Go to the B2b dashboard.
  • Click on balance.
  • Enter the commission amount you would like to load back in main balance in US Dollar.
  • Enter the amount you are about to load and click on load balance.
  • Then your commission will be successfully loaded.

How to load online balance in b2b?

B2b Partner could easily load their balance in Amejman's system through the dashboard. Partner could simply click on the balance tab on the left hand side of the dashboard. Agent can load the amount up to USD 999,999.

The procedure to load the balance in B2b module is given below:

- Go to the B2b dashboard.

- Click on balance.

- Click on commission tab.

- Enter the amount of commission you are about to load in main balance and click on load balance.

- You will be directed to the online payment section through which you could load the balance.

- Provide the card details and pay the amount then your balance will be successfully loaded.

How to be B2b Partner?

To be a b2b partner, visitor must create an account on B2B Module in b2b.amejman.com
After that, an email of account verification with verification link will be send to the email address of the account holder. Account holder should verify his/her account by clicking the link provided on the email. After that, account holder should provide his personal as well as organization's detail in the user dashboard section.
Amejman's team will also verify the account holder if he has provided sufficient document to be a B2B Agent or not. Then, finally account holder will be recognized as b2b agent of Amejman
 

How can I book hotels on other country through local currency?

We accept Singapore's credit card in our system. Therefore, global booking is possible through it. We accept local currency according to the countries you live in. There will be credit card to credit card transfer of fund to facilitate the currency transfer from other countries.

How can I track the location of the hotels I have booked?

The hotels on Amejman are pinned on the google map. You can track the location of hotels through the nearby places' information and options provided on the property descriptions itself or through the help of google map.

How much will I be charged if I canceled my booking?

The cancellation policy of the booking is subject to be as per the cancellation policy followed by the property you have booked. It varies along the different hotels. You can see the cancelation policy of each hotel below the popular facilities, the hotels provide. You will be charged on the basis of cancellation policy of the hotel you have booked.

How can I cancel the booking I have made?

You can cancel the booking you have made through the dashboard if have logged in. Click on the dashboard. Then Go to my bookings. You will find all of your invoices there. Select the invoice of the hotel which you would like to cancel. Then there is cancel my booking option. You could click there. You will be charged on the basis of cancellation policy of the hotel you have booked.

What is online payment gateway?

A payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.[1] The payment gateway may be provided by a bank to its customers, but can be provided by a specialised financial service provider as a separate service, such as a payment service provider.

A payment gateway facilitates a payment transaction by the transfer of information between a payment portal (such as a website, mobile phone or interactive voice response service) and the front end processor or acquiring bank.
 

What is SCT network?

SmartChoice Technologies Ltd. is a company registered in Nepal and promoted by well-established entrepreneurs. The company was established in 2001. This network has been made available, on a subscription basis (pay-per-use), to banks and financial institutions across the country. Besides the network, this national switch will also operate and manage domestic & international gateways and settlement systems. 

What is the cancellation policy?

The cancellation policy  are according the policy that the property owner sets. It varies along the different hotels.

What are room amenities?

Room amenities are the facilities and services that are available for you on the room you booked.

How can I pay after booking?

You can make both online payment or on the counter payment after booking. You can also reserve the room and make the payment later on.

What is our B2C model?

B2C (Business to Customer) model refers to the direct transaction from Business house to customers. You can go to the login panel on the home page and register your details.  The details of your booking, reviews and other information could be viewed and changed from the dashboard.

What is our B2B model?

B2B (Business to Business) model refers to the online transaction between two businesses. You can be the part of our B2B model and book the accommodation rooms through the B2B platform we provide. You could register your details and after the verification of you as an authorized person, you could be the part of Amejman's B2B model.

How can I be marketing officer?

You can contact our Human Resource team through the phone number provided in the site and follow up the further procedure as per the instruction form HR team.

How can you join with us?

You can go to the login panel on the home page and register your details.  You can access your booking through dashboard afterwards.

How can I be an agent?

You can be the part of our B2B model and book the accommodation rooms through the B2B platform we provide. You could register your details and after the verification of you, as an authorized person, you could be the part of Amejman's B2B model.

What are the benefits of online booking?

The following are the benefits:
•    You do not have to go to a travel agency or make lengthy phone-calls to finalize your plans.
•    You will be provided with the information of various hotels, resorts, villas, guest house, etc.
•    You can look around and choose the best price for you and choose discounts and offers too.
•    You can easily make changes or cancel the online reservations.
•    You can get the loyalty points, which you can use later to book rooms.
•    You can get the clear picture of the hotel’s facilities and services.
•    You will be informed offer exclusive off season deals.
•    You can get the details about the location of the hotels you are travelling to.
 

How can I get the offer?

You can subscribe Amejman. Amejman will provide you the available new offers and discounts on the mail.

How can I book my room?

The following procedure helps to book your room:
•    Select the destination you want to travel and stay at.
•    Select the date of your stay.
•    Select the number of people for whom you want to book the room.
•    Then search by clicking on go button.
•    Then the hotels available on the destination you choose will appear.
•    Select the hotel according to your convenience.
•    Book the type of room you want to stay in by providing your basic information.
•    Choose the payment method according to your convenience. 
 

How can I register my property?

You can register your property clicking the List Your Property tab available on the top of the home page. Then, you can provide details of your property.